Emergency Water Damage
Restoration

Burst Pipes & Supply Line Failures

Common in kitchens, laundry rooms, and bathrooms. These often soak:

• Drywall and baseboards
• Insulation and framing
• Flooring (laminate, engineered wood, carpet/pad)

Even "clean water" can become a bigger issue if it travels into cavities and stays wet.

Slab Leaks

Slab leaks can present as:

• Warm or damp spots on floors
• Unexplained water bills
• Localized flooring damage, odors, or humidity changes

Water can migrate under flooring and into walls before it's obvious.

Roof Leaks & Storm Intrusion

Often shows up as:

• Ceiling staining
• Wet insulation in the attic
• Wall bubbling or paint failure

Intermittent roof leaks can keep materials damp over time and worsen secondary damage.

Toilet Leaks (Wax Ring, Supply Line, Overflow)

Common signs:

• Loose toilet base / rocking
• Staining at the toilet base
• Odors, swollen baseboards, or wet subfloor

Toilet leaks can move fast and may be contaminated depending on the event.

Dishwasher, Refrigerator/Icemaker & Under-Sink Leaks

These can quietly soak cabinets and toe-kicks, then spread to adjacent rooms.

Slow leaks can stay hidden long enough to cause swelling, delamination, and microbial risk.

Sewage Backups & "Black Water" Events

Examples include sewer line backups into tubs/showers/floor drains, toilet overflows beyond the bowl, and flood water entering from outside.

This is a high-risk contamination scenario requiring controlled cleanup and disposal.

We start by identifying immediate risks: electrical hazards, slip/fall hazards, contamination concerns, and structural instability (as needed). OSHA: cleanup hazards (PDF) highlights that disaster cleanup work can involve multiple hazards and requires proper precautions and PPE based on hazard assessment.

We remove bulk water and map affected areas so the drying plan is targeted—this prevents "missing" wet materials inside walls, under cabinets, or beneath floors.

We install equipment based on the loss conditions and verify progress using moisture readings, humidity, and temperature tracking until materials reach dry standards.

For clean water: cleaning as needed + drying verification. For contaminated water: controlled cleaning/disinfection protocols + disposal of impacted porous materials + verification and documentation. All work is documented for your insurance file, and we bill your carrier directly.

If materials are damaged beyond salvage, we’ll provide a clear plan for what needs removal, repair, or restoration.

How fast should water damage be dried?

As a practical rule, the sooner the better. CDC: dry out within 24–48 hours when possible to reduce mold growth risk.

Is sewage cleanup different than a normal leak?

Yes. Sewage can contain pathogens and requires different controls, PPE, and cleaning/disinfection steps.

Can I just run fans?

Fans may help in simple, clean-water situations—but they can also spread contaminants in the wrong scenario, and they don’t solve hidden moisture in walls, floors, and cabinets. Proper drying relies on moisture mapping and controlled dehumidification.

Do you provide documentation for insurance?

Yes—photos, moisture readings/monitoring, daily drying logs, and detailed scope documentation are included to support your claim. We also coordinate directly with your adjuster throughout the project.

Do you bill insurance directly?

Yes. We bill your insurance carrier directly, so there’s no large upfront cost to you. You’re typically only responsible for your deductible. We handle the estimates, documentation, and adjuster coordination so you don’t have to manage it yourself.

Do I need to wait for the adjuster before starting work?

No—and you shouldn’t. Most insurance policies require you to mitigate further damage, which means starting extraction and drying promptly. We document everything from day one so your adjuster has what they need when they review the claim.